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Are you providing a superior service? The customer is firmly in the driving seat. So, how are you meeting and exceeding customer service expectations in ? We share 3 examples of brands that not only met customer expectations, but far exceeded them! These examples focus on quality, connecting with customers and going the extra mile. Customer expectations are difficult to meet. The higher they are, the more unlikely you are to exceed them. Confused about what customers really want?

Not a problem! Quality first, Speed second We all like our issues to be resolved efficiently when contacting a company, but what makes us use them again and again? Connect with Your Customers Now you have a little more time. What do you do with it? Just how many pensioners have you seen waving pom-poms working in fast food restaurants? That is how you exceed customer expectations! Here is a great example.

Professional Selling Excellence

The customer, Tony then went on to explain he was training for a marathon. Go the Extra Mile Think about the best customer experience you have ever had. If a hotel had done that for your child, would you stay anywhere else? Conclusion Customer service today is not about telling people how great you are and giving figures to prove it.

All you need to remember is to: Take your time Connect with the customer Do more than they would expect Providing great customer service does not have to cost you the Earth either. How do you exceed customer expectations? Any tips you want to share? Customer Service.

About Mark Taylor. Jane Brewer about 2 years ago Very well explained. Sakshi Dhar about 2 years ago Liked your article. The tips are worth remembering. Geoffrey about 1 year ago Really interesting and understandable explanations on how to exceed customers expectations. Peggy about 1 year ago I'm curious if anyone out there also believes that excellence is 'knowing your client', e.

Steven MacDonald about 1 year ago That's a really great point, Peggy! Oluwatosin Isaac about 8 months ago To exceed customer expectations, you have to do something unexpected e.

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Nichole about 8 months ago I totally agree! Steven MacDonald about 3 months ago Thanks Karin! Leave a Comment Cancel Reply. Your Web browser is not enabled for JavaScript. Some features of WorldCat will not be available. Create lists, bibliographies and reviews: or. Search WorldCat Find items in libraries near you. Advanced Search Find a Library. Refine Your Search Year. Displaying Editions 1 - 9 out of 9. Your list has reached the maximum number of items. Hitler: A Business excellence: in Tyranny.


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